Evidence from engagements
Client stories
Specific outcomes from assessments, retainers, workshops, and handovers — including where scheduling or process friction showed up.
Operations Analytics Assessment
The assessment named three reports we had been producing for months that nobody used in shift briefings. Cutting those freed our analyst to tighten the weekly incident summary. The only friction was scheduling interviews across two sites — worth planning earlier next time.
Recurring Operations Reporting
We kept missing Friday packs when our senior tech was on leave. The retainer put the same format on our desks every week, with notes when availability dipped below our threshold. It is not glamorous work — it is dependable.
Incident Reporting Workshop
I expected another slide deck. Instead we spent the afternoon arguing productively over when an incident is closed for reporting. We left with a one-page mapping that both ops and my team still use.
Reporting Handover Support
When our report owner transferred, the runbooks stopped us from inventing a new process under pressure. One shadowed cycle was enough for the incoming analyst to produce the monthly pack alone.
Extended story · Operations Analytics Assessment
Weekly pack cleanup for a multi-application site
Yuna’s site ran three infrastructure applications that each exported availability figures. The weekly pack listed all three without noting overlaps, so leadership sometimes saw the same outage twice.
During the assessment, Infra Data Services mapped each figure to its source application and recommended a single consolidated availability line with footnotes. The monthly pack retained the detailed breakdown for deeper review.
After the readout, the site kept ownership of production. The change was process and structure — not a new tool — and Monday briefings shortened because disputes over double-counting stopped.
I was sceptical that outsiders would understand our briefing rhythm. They listened first, then showed where application exports were double-counted in our weekly pack. We still produce the pack ourselves — it just matches what we actually discuss on Monday mornings.